![]() For information about our Service Desk location and hours, please check out our Get Help page. Our ResNet technicians will verify your identity with a valid photo ID and help you regain access to your accounts. If you have not set up a back-up device and have no way of authenticating your log-in, please come to our Service Desk at your earliest possible convenience. On the OAM home page, select Manage Duo Settings. Log into using your back up authentication device, and add your new phone number to your account. Set Up Duo 2FA On a New Phone Sign in to the Odin Account Manager (OAM) at. Have you replaced your phone with a different phone number? Users who have a back-up device set up for Duo can add the new number using the Device Management Portal. Getting started Authentication and the mobile app Lost/stolen/new device or software upgrade Security Technical issues. Click the Device Options button next to any of your enrolled devices to view the actions available for that type of device. Scan the QR code on your computer screen. If you are prompted to grant Duo access to your phone's camera select Allow. Press the ' + ' in the top right corner to add an account. After, there will be a button to "Reactive Duo Mobile." If you don't already have the Duo Mobile app installed, visit your app store to download it for free. In your Duo Device Management portal, click on "Device Options" for your phone. Once you log in, use the "Call Me" method to authenticate. Then, please log into using your Active Directory credentials. ![]() ![]() Make sure you have installed the Duo app on your new device. If your device has changed but you still have the same number, you will need to re-activate your Duo Mobile for your account. Upgrading to a New Device with the Same Number ![]()
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